Points Program Guide

Our Administration Services make managing your motivation program and measuring the results simple. Administration Services give you the ability to measure the progress of your participants throughout the program and communicate this information effectively without tying up your internal resources. From simple point activity statements to complex database management systems, our staff will provide outstanding customer service, top-rate technical expertise and a creative approach to communicating progress toward your objectives.

Most importantly, we perform these services for both large and small size programs. The process for utilizing our Administration Services is turn-key and extremely cost effective.

We will build a program database and load it with each of your participant's information. Then on a structured time cycle we will receive the performance data for each participant. Their individual account will then be updated with their performance activity. At that time a statement can be issued to each participant to communicate and acknowledge their progress. We will monitor their accounts for both the verification and deduction of their points when award redemptions are submitted.

When using our Administration Services your participants will also have access to our telephone award center named SPIRITT (The System for Phone Interactive Rewarding, Incentives, Training, and Tracking).This system streamlines program administration while incorporating an innovative and fun approach to increase participant involvement .... and it's available 24 hours a day, 7 days a week by a toll-free number! By adding your own custom features, SPIRITT is an excellent, cost efficient tool to enhance your incentive program and maximize results.

• Respond to point bank inquiries
• Let participants order merchandise or check on product shipment
• Promote additional involvement.and reinforce training with product or policy and procedure quizzes
• Allow participants to report sales or performance activity
• Reward participants with instant win award games
• Conduct feedback surveys

When a participant calls the SPIRNT system, they will be greeted by your custom recorded message and easy-to-follow dial prompts. The pre-recorded voice asks the participant which of the menu options they would like to visit. The participant responds by dialing that number. It is that easy.

A demonstration number is available for you to call and listen to how your program can take advantage of today's technology and truly impress your participants. Call 800-743-5136.

Surveys make for an excellent method to collect feedback, track service or performance levels and identify areas for improvement. The following are a few samples of how our survey system work:

HMO USA Patient Satisfaction Survey - Confidential identity answers to patient related questions. 800-375-5835

USA Mart 360 Degree EWloyee Feedback - Helps employees become better co-workers through self, peer, and supervisory confidential evaluation. 800-375-9268

Any Store USA Customer Satisfaction Survey - Survey to identify retail store customer satisfaction. 800-375-4129

USA Mart Employee Satisfaction Survey - Measures how satisfied employees are with their job and employer. 800-375-9266

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